In the second of a two-part article Damian Kay, Managing Director at Telcoinabox examines organic growth - the act of growing your business in two ways - winning customers and getting more out of the customers you already have. 

In the first of a two-part article Damian Kay, Managing Director at Telcoinabox examines the acquisitional option for business growth. 

From a standing start in 2002, Telcoinabox has grown revenues to £40m. The company offers anyone with a phone, internet connection and a laptop the opportunity to become their own telephone company. The company creates, supplies and supports telecommunications businesses. 

Whilst billing services has become so much more a competitive market over the last couple of years the products and services themselves have continued to develop at a pace. We report from the key players on how they add value for channel partners. 

Damian Kay, Telcoinabox Global CEO, believes that for a business to ‘thrive’ in a constant flux of change they must become obsessed with being responsive to customers and without fail, constantly innovative. 

Following the recent appointment of CEO, John Pellew, to lead the UK operations, global telecommunications reseller and franchisor, Telcoinabox has appointed two sales managers to escalate the wholesale and franchise businesses. 

There has been much talk of late marking the end of the bog standard fixed phone line. While this may be a little premature there are certainly one or two clouds gathering on the horizon and the cause of the doom and gloom is a shameless little product called “naked DSL’.  

BUDDING business owners seeking out the latest franchise investment opportunities could find what they are looking for at the National Franchise Exhibition, taking place on October 2 and 3 at Birmingham's NEC.